FAQ
- Can I request to work with a specific provider?
- What happens when I request my medical records?
- Can I have my doctor, lawyer, or third party send in a request for medical records?
- I need my medical records. How do I request them?
- How do I login to the client portal?
- Do you offer in-person sessions?
- How frequently will I meet with my Octave therapist?
- Why was I charged a different amount for my session than usual?
- How do I find out exactly how much I’ll pay?
- Can I participate in both individual and relationship (couples/family) therapy at the same time?
- Will I receive reminders of my appointments? If so, at what cadence?
- Where are you located?
- Which services are virtual?
- Preparing for your First Appointment
- How do I start seeing a therapist?
- Is Octave accepting new clients?
- What is Octaves cancellation policy?
- How can I initiate a refund?
- Why was I charged $100?
- How do I login to the client portal?
- How do I cancel or reschedule an appointment?
- How can agents leverage knowledge to help customers?
- How do I customize my Help Center?
- How do I publish my content in other languages?
- What are these sections and articles doing here?